Who's in charge here?
The flat Earth energy weapon contrail illuminati reptilians.
Just kidding. My name is Chaz, I conceived of and built this thing and 100% own and run it myself. Check out the "About" tab above for more info.
Is this a greedy, faceless corporation?
F*ck no. TEN32 Guitars has been a one-man operation since 2007, and still is today. Unlike {insert famous guitar brand here} my goal is to build the best guitars, not make the most money.
Aren't portable guitars children's toys that sacrifice playability and tone?
Yes indeed they are, which is why it's a good thing TEN32 Guitars aren't portable guitars. I make pro quality guitars that just so happen to be stellar at travel. I also make conventional guitar necks if a bolt-on headstock makes you poop in your pampers.
How does purchasing work?
I use a 50/50 model - 50% up front, 50% on delivery. The price you see on product pages is the full price, excluding shipping. You'll be charged half that amount at checkout, and we'll coordinate on the final 50% plus shipping when the guitar is delivered.
How much is shipping?
Shipping costs are dependent on what's ordered and where it's headed and are 100% the responsibility of the purchaser, using the carrier of your choice. Usually between $60 and $150 for the continental US.
What's your return policy?
My return policy is to build guitars that no one would ever want to return. But if you're all rebel about it, I offer a 100% money back guarantee (excluding shipping costs) within 30 days of purchase.
What's your warranty policy?
In the context of normal use - I got you - for the life of the instrument. If you fight a Grizzly with a TEN32 and win, you get a free guitar. If you fight a Grizzly and lose, that's on you bro.
Can I have a guitar for zero dollars?
Sure, if you can offer commensurate value in return, I'm open to non-cash payments including crypto. I'm a one man business, so I almost always need help with something. Make sure you have something legit to offer before sending that email tho - ten32guitars@gmail.com
